Support Site & Forum

Search through our knowledge base, which is filled with helpful articles, tutorials, videos, and other resources to get you up and running with Geomatica and its many tools and workflows. The site includes step by step tutorials, videos, webinars, training materials, articles, FAQs and so much more.

Go to Support Site

The PCI Discussion Forum provides you with an opportunity to exchange ideas and solutions to processing geospatial imagery with the Geomatica user community. Post questions, provide answers, propose new functionality, and share your knowledge with others including PCI Staff.

Go to Forum

 

support site
               

 

Tech Support

For technical support and licensing we can be reached by phone, fax, or email. Hours of operation are 8:30am to 5:00pm (EST), Monday to Friday (selected holidays excepted).

When contacting technical support please remember to:

  • Check the Software Updates to ensure that you have the latest fixes and updates.
  • Have the following information available:
    • Customer number
    • Company name
    • Primary contact
    • Operating system
    • Your software version
  • Include a detailed description of the problem, data set being used, and steps needed to reproduce the problem. You can include any screen grab that would be helpful and attach or ftp the file in question. The more information that you can provide us, the faster we can resolve the problem.

 

3 Ways To Reach Us


 Email

Send your detailed technical issue to our expert team via email.

 Phone

Toll Free - 1 877 RING PCI (1 877 746 4724)
Direct +1 (905) 764-0614


 Online

Expert technical support is only a click away with our convenient online form.

Social Media

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